1. Quotes

Quotes are valid for 60 days unless explicitly stated.

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2. Payment

Payment is due within 14 days of invoice date.

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3. Time Restraints

Where a deadline has been agreed to, the client must cooperate fully with the requests of the production team in a timely fashion throughout the production process to ensure that deadlines are met. We will not be held responsible for delays if a third party is involved in the production process.

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4. Intellectual Property

All concepts, scripts, captured footage, photography, and final productions remain the authors' property until the client has paid the final invoice. Once the work has been paid for in full, copyright of all work produced is transferred to the client free of any royalties or limitations. We retain the right to publish all material produced for the sole purpose of educating and promoting.

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5. Refunds

In accordance with the Australian Competition and Consumer Commission a partial or full refund may be applicable if the item does not fit the intended purpose and requires significant changes. You can always ask about a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.